Customer Support

Change Your Participation

To enroll in the WinPower Program, use the Enroll/Change form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change form. There is no penalty, ever, to change from one product to another within the Program.

To leave the WinPower Program, complete the Opt-Out form. This will return your electricity supply to Eversource Basic Service on the next available meter read.

Questions & Support

If you have questions about your participation in the new contract, as of December 2022, contact the electricity supplier, Direct Energy, directly at (866) 968-8065, Monday through Friday, 8:00 AM to 8:00 PM EST (5:00 PM EST on Saturdays) excluding holidays.

If you have questions about your participation in the contract prior to and up until December 2022, contact the electricity supplier, Dynegy, at (866) 220-5696, or by email at DESCustCare@Dynegy.com.  

For general program questions, email support_ma@goodenergy.com, or call (800) 672-5481, to reach Good Energy, the town of Winchester’s consultant that manages the Program. We will return your inquiry within two business days.

Comments & Suggestions

Have a comment or suggestion about the Program? Please submit the contact form below. 

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